A real human, in your corner, from the first phone call.
Healthcare is confusing. A hivehealth Client Care Advocate is your dedicated healthcare navigator, helping you understand what is happening, organize next steps, and stay connected to the right support throughout your journey.
Also known as: healthcare advocate, patient advocate, healthcare navigator, medical navigator, care coordinator, patient support.
Start with a guide
Tell us what is happening. A hivehealth guide will listen, help you name the next step, and, if it is a fit, introduce you to the right Client Care Advocate.
Talk to a hivehealth guideMeet the care teamReal, human healthcare navigation.
A Client Care Advocate is your front door to hivehealth. They are not a chatbot, not a case manager assigned by an insurer, and not a directory. They are a real person who stays with you.
Translate what you are hearing from clinicians and plans. Organize records and letters. Turn a pile of information into a clear picture.
What is the actual next thing to do, and by when. Prep for appointments. Draft the question you need to ask. Follow up when things stall.
Get the right referral to the right person. Coordinate scheduling across providers. Reduce the phone tag that comes with getting care.
Read the bill. Read the EOB. Help you push back on what does not look right. Not legal or insurance advice, human support that helps you advocate for yourself.
When focused support is the right fit, your advocate handles the introduction to a vetted Specialty Expert, nutrition, trauma support, recovery, or sound healing.
Not one call. Advocates stay with you across providers, plans, and life changes so you are not restarting your story every time.
Moments when you should not go alone.
- A new or scary diagnosis
- A surprise bill or denied claim
- A specialist referral that is not moving
- A family member who needs more help than you can give alone
- A caregiver situation that is getting heavier
- Coordinating care across multiple providers
- Preparing for a big appointment or second opinion
- Anything that feels like healthcare is happening at you, not with you
After you schedule, in plain language.
- 01Guide call
A hivehealth guide listens. We help you name what is happening and what would actually help.
- 02Match to an advocate
If it is a fit, we introduce you to the Client Care Advocate whose experience matches your situation.
- 03Get organized
Your advocate helps you organize what you have, understand next steps, and prep for the moving parts.
- 04Stay connected
Your advocate stays with you and loops in Specialty Experts when it is the right fit.
The hivehealth advocacy team.
Questions people ask before starting.
You should not have to figure healthcare out alone.
Talk to a hivehealth guide. We will listen, help you name the next step, and, if it is a fit, introduce you to the right Client Care Advocate.