FAQ

What is healthcare navigation?

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Healthcare navigation can help you understand your healthcare options and make the most of your health insurance benefits. Even if you do not have health insurance, a healthcare navigator can help you identify cash-pay providers and affordable care options.

What is insurance-agnostic billing & claims support?

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A healthcare advocate can help negotiate bills from providers, even if you don’t have health insurance. Providers often have non-public prices for cash-pay services and an advocate can work on your behalf to ensure you receive the best value care.

Can I purchase on-demand sessions without being in a packaged tier?

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Yes, you may purchase on-demand sessions without a HiveHEALTH subscription.

What is a Safe Space Community?

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You will also get access to the HiveHEALTH Safe Space Community upon enrolling.

What is medication management?

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Medication management ensures that a patient has comprehensive support in understanding and adhering to their medications. Services include patient education about the medication and potential side effects, guidance on medication timing and adherence, and coordination with providers and pharmacies to ensure timely refills.

How do you provide priority scheduling?

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Be sure to include disclaimer type of wording, e.g. subject to provider availability.

All Concierge tier members will be matched with a dedicated advocate who will respond to scheduling inquiries within 24 hours.

Will our sessions be logged securely?

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Yes! You will communicate with your provider and share your information using a HIPAA-compliant Electronic Health Record (EHR) system.

Can I cancel my subscription at any time?

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Yes, you may cancel your HiveHEALTH at any time before the monthly renewal date. To cancel your subscription login to your account and cancel your subscription through your profile settings.

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