Privacy Policy.

hivehealth provides healthcare navigation, advocacy, coordination, billing and claims support, and provider-growth operations. We are not a medical provider, therapist, insurer, broker, or law firm. This policy describes how we handle the information you share through hivehealth.co.

Do not submit protected health information, Social Security numbers, insurance IDs, medical records, or sensitive legal information through general website forms. If protected information is needed, hivehealth will provide secure instructions.

Who we are

hivehealth is a human-led healthcare navigation, advocacy, billing and claims support, and provider-growth operations service. hivehealth is part of the Hive Enterprises ecosystem. References to 'we,' 'us,' and 'our' in this policy refer to hivehealth.

What this policy covers

This policy explains how hivehealth handles information collected through hivehealth.co, including general contact forms, scheduling links, and email correspondence. It does not cover information collected by independent partner providers, employers, or third-party platforms, which are governed by their own privacy practices.

Information we collect

We collect only the limited information you choose to share with us through general website forms, scheduling links, and email. This typically includes name, email address, optional phone number, and a brief description of what you need help with. We may also collect basic analytics data such as pages visited, device type, and approximate location, which is used to understand site usage and improve the experience.

Information we do not want you to send

Do not submit protected health information, Social Security numbers, insurance ID numbers, medical record numbers, clinical records, or sensitive legal information through general website forms or general email. If protected information is needed to support you, hivehealth will provide separate, secure instructions for collecting it.

How we use information

We use information shared with us to respond to inquiries, schedule introductory conversations, deliver healthcare navigation and provider-support services, send service-related communications, and improve our offerings. We do not sell personal information.

Cookies and analytics

hivehealth uses a cookie consent banner. Analytics cookies load only after you accept them. You can change your choice at any time using the cookie preferences control. Essential functionality of the site does not require analytics cookies.

Sharing information

We share information with service providers who help us operate the website, schedule meetings, send email, and deliver services, only to the extent needed to perform those functions. We may share information when required by law, to protect the safety of any person, or with your direction (for example, when you ask us to coordinate with a partner provider on your behalf).

Data retention

We retain inquiry and engagement information for as long as needed to provide services, maintain reasonable business records, and meet legal obligations. You may request deletion of information you have shared with us by contacting hivehealth.

Your choices

You can request to access, correct, or delete information you have shared with us. You can opt out of marketing emails using the unsubscribe link or by contacting us. You can manage cookie preferences using the cookie consent control on the site.

Children

hivehealth is not directed to children under 13 and we do not knowingly collect information from them. Caregivers may contact hivehealth on behalf of a minor in their care.

Security

We use reasonable administrative and technical measures to protect information shared with us. No internet transmission or storage system is fully secure. Sensitive information should be shared only through the secure channels hivehealth provides for that purpose.

Changes to this policy

We may update this policy as our services and obligations evolve. The 'last updated' date at the top of this page reflects the most recent revision.

Contact

Questions about this policy or your information can be sent to hivehealth through the contact page. A real team member will respond.